Rückgabe & Erstattung

Order cancellation

The user can cancel the order within 2 hours after placing the order by email or phone.

The following information must be included in the email:

In the message body: order cancellation

In the content of the message: a) product name or order number b) customer’s name and surname c) customer’s address

Right of withdrawal

The buyer has the right to notify the trader within 14 days of receipt of the product that he/she withdraws from the contract, without having to give a reason for his/her decision. The date of delivery of the order shall be recorded by the delivery service and shall be clearly accessible to both the buyer and the seller by means of a parcel tracking number. If the Buyer returns goods which are damaged or altered in quantity, the Buyer shall be liable for the diminution in value of the goods, since the diminution in value is the result of handling which is not strictly necessary to establish the nature, characteristics and  functioning of the goods. Withdrawal from the contract applies only to buyers who are natural persons acquiring or using goods and services for purposes outside their trade or profession. The possibility of withdrawal does NOT apply to legal persons.

A withdrawal declaration shall be deemed to be made in time if it is submitted within the time limit set for withdrawal.

The form for exercising the consumer’s right to withdraw from a distance contract is available on request from the seller. The Buyer may submit the withdrawal declaration by e-mail to info@merchandfun.com.

The burden of proving the exercise of the right of withdrawal provided for in this Article shall be on the consumer.

In the event of withdrawal from the Contract, the Buyer shall be entitled to a refund, but not to a credit or exchange.

After the declaration of withdrawal has been made, the Buyer must return the goods within 14 days from the date on which the Buyer made the declaration of withdrawal.

The Buyer shall be deemed to have returned the Goods in due time if the Buyer has sent the Goods before the expiry of the 14 day return period. Products shall be returned as a parcel and not as a letter and must be accompanied by a printed withdrawal form, which shall be sent to the Buyer’s email address during the returns process. In the event that the package is not properly labelled (package sent without the form attached), the time for resolving the complaint may be extended. In the event of withdrawal from the contract, the Buyer shall only be liable for the costs of returning the goods, which shall not be refunded by us.

If the Buyer has already paid for the goods ordered, we will refund the purchase price, excluding shipping costs, no later than 14 days after notification of the return of the goods to our address. A shipment is returned to our address when it is recorded as a returned shipment by the warehouse. We reserve the right to withhold payment received until the return of the products subject to withdrawal.

We will refund payments received to the Buyer using the same means of payment used at the time of purchase.

The Buyer shall not have the right to withdraw from the Contract if the Goods have been used, unless the Goods are returned in their original undamaged condition and in unchanged quantity.